Customer FAQ

TastePro allows people to visit multiple restaurants, one after another, trying the best of each place at a fraction of the price, in a fraction of the time. Our walkable, self-guided food tours each feature four iconic restaurants, ranging from award-winning haute spots to locals-only hidden gems. Each dining destination will serve a tasting menu, or a collection of their most famous dishes in smaller-size portions.

TastePro is based on the age-old concept of food tours, spectacular experiences that have operated in cities across the world for decades. TastePro brings food tours to the modern world by making the experience private, personable, affordable and accessible anywhere. With flexible arrival times, tax and tip included with every booking and exclusive drink specials available to add to the fun, TastePro tours turn an ordinary meal into an unforgettable experience.

Whether you’re a tourist looking to make the most of your trip or a local looking to cross eateries off your bucket list, TastePro is The Best Way To Try New Restaurants.

Booking a TastePro self-guided food tour is as simple as making a standard restaurant reservation. The dining experience is like any ordinary restaurant visit, except that you visit multiple places and don't get a bill at the end! Here’s how it works:

1. Browse from an extensive list of tours across a city's hottest dining destinations. You can view the tasting menus, time windows, dietary accommodations, amenities and other info at each place prior to booking.
2. Choose your tour date and group size, add discounted drinks if desired, then book. Your payment includes tasting menu items, tax and tip at each place!
3. Receive a confirmation email, which you will show to each restaurant upon arrival 
4. Enjoy your tour! Visit each restaurant in any order, anytime within the window listed on your confirmation. You'll place your order upon arrival by pulling up the tasting menu link in your confirmation email.
   

TastePro features food and drink establishments of all types. Local dives to fine dining. Classic sit-down to fast-casual. Restaurants, bakeries and ice cream parlors. Bars, wineries, breweries, distilleries. Cuisines from across the world, accommodating most dietary restrictions and allergies.

Most of our tours will feature a variety of places, though we do have specialty tours designed around particular cuisines and other themes.

The destinations featured on TastePro do share some common traits, however. They’re all representative of the neighborhood they serve, giving you a truly authentic taste of the region. And of course, their food and drink are absolutely incredible.

Oh ya! Most TastePro tours provide more food than you'd typically get from a standard dining experience. Come hungry!

Each restaurant sets its own tasting menu, which don't often include alcoholic beverages. Most tours, however, give you the option to pre-purchase drinks at up to 60% off standard menu prices.

Drink-first establishments, such as bars, breweries, wineries and distilleries, do often include drinks in their tasting menus.

TastePro is currently operational in select pockets of Southern California, with significant expansion forthcoming. 

If you operate a restaurant or know someone who does, we have a generous referral program. Please contact us at Info@GoTastePro.com for details.

The short answer is no. While each restaurant is aware that you will be visiting them on your tour date, they will not have a table specifically reserved for you. If you arrive during a busy time, you will likely have to wait for a table, or can choose to take your food to-go.

If a restaurant is in high-demand, chances are that its time window will exclude peak meal periods, as well as include a time limit for TastePro guests. Guests are strongly discouraged from booking a TastePro tour with the expectation that they can remain at their table through high-traffic periods. The restaurant reserves the right to ask guests to leave after their time limit expires. 

In general, you shouldn’t have to worry about time limits on your tour, as they extend well beyond the time needed to enjoy a full experience at each stop.

In general, there is no limit to the number of people who can go on a tour at once, but we recommend booking in advance for larger groups. Just enter your group size when adding each restaurant. 

For parties of 10 or more and special events, please contact Info@GoTastePro.com for accommodations and group rates.

You can book a tour anytime. No profile needed. We hope you find the process to be very quick and simple. 

TastePro seamlessly spreads a single meal across multiple restaurants, letting you try the best of each place at a fraction of the price, in a fraction of the time. This trendsetting experience turns traditional dining on its head, letting you explore a myriad of restaurants with remarkable efficiency.

A TastePro self-guided food tour closely resembles a standard meal out, with the obvious exception of visiting multiple places. Here are a few key differences:

• You book and pay for a TastePro tour in advance, so you're not issued a bill at the restaurant (unless you order additional items). Just show your confirmation email upon arrival to show you've pre-paid.
• You typically won't receive a menu, and will instead pull up the restaurants' tasting menus from your confirmation email. The server or cashier will then take your order as they would with any other customer
• • Because you’ll be visiting multiple restaurants, tasting menu portions are smaller than normal. After four stops, however, you'll likely get much more food and drink than you would from a standard meal out. 
  • Since you're visiting multiple places, you'll likely spend far less time at each restaurant than normal, typically 30 - 45 minutes
  • You can visit each restaurant anytime during a broad window, and are not tied to a specific reservation time. If you visit during a busy time, you may have to wait for a table.

A standard food tour works like this:

1. Book your food tour online. You may or may not be told the restaurants you’ll visit and the food/drink served at each place 
2. Show up at a designated time to meet your guide, and likely a few dozen strangers that also booked the tour 
3. Go to the first restaurant, enjoy a preset tasting menu, and repeat. Hop from restaurant to restaurant on foot or by van/bus

TastePro works in much the same way, but with unparalleled benefits that aren’t otherwise attainable with a standard food tour:

1. Choose from a wide variety of tours, with the opportunity to see the restaurants and available menu options beforehand
2. No guide, no strangers and no designated times. Enjoy the experience within the privacy of your group, on your schedule 
3. Greater variety and availability, more food and lower prices. Throw in discounted drinks and you've got a recipe for a great time!

Progressive meals also involve visits to multiple restaurants, where you'll get an appetizer at the first place, an entree at the second place, and dessert at a third place. 

TastePro allows you to experience a breadth of options at most places. Instead of committing to one full-sized dish at each place, you'll get smaller-sized portions of multiple items, giving you 'the full experience' at each stop.

One of the benefits of TastePro over standard food tours is that you’ll enjoy your experience within the privacy of your group. No strangers will be involved.

TastePro was designed to be The Best Way To Try New Restaurants. Our story can be found on our About Us page.

Once you've chosen a tour, follow these steps:

1. Choose your tour date. If a date is grayed out in the calendar, it means the restaurant is closed or does not accept TastePro bookings at that time.
2. Select the restaurant time windows. There will only be one option to choose from. Each restaurant's time window encompasses most, if not all, of their operating hours.
3. Choose your group size.
4. Add drinks, if desired
5. Click Book Tour and complete the checkout process. You'll receive a confirmation email when finished.
6. Enjoy your tour! Visit each restaurant in any order, anytime within the window listed on your confirmation. You'll place your order upon arrival by pulling up the tasting menu link in your confirmation email.

Most tours feature four restaurants, often three food-focused stops and one dessert or drink-focused stop.

After you choose your tour date, you will see an Arrive Anytime From box, which displays the times that you're allowed to arrive at each restaurant. There is only one option to choose from; simply select the item that pops up to book your tour.

In general, a restaurant's time window will be most, if not all of its operating hours. Every restaurant on your tour will also be have similar time windows, allowing for substantial flexibility in the time and order you visit each place. Some restaurants will block off peak meal periods if they're already full during those times, so we still recommend doing a bit of planning beforehand: Look in the details section of each restaurant to see how long each stop will take, and determine your route so you can easily visit each place within its time window.

Some restaurants will also have multiple time windows. For example, if a restaurant’s time slot reads '3 - 6p, 8 - 10p,' you can arrive anytime from 3 - 6pm or 8 - 10pm. We found this to be easier than having to choose between 3 – 6pm and 8 – 10pm.

Most restaurants offer an optional drink pairing to enhance the dining experience. Unless stated otherwise, these are full-size drinks. Oftentimes, the drinks offered are significantly discounted compared to what they would cost if ordered in-person. If you wish to order drinks during your tour, we strongly recommend adding a drink pairing when booking in order to take advantage of this opportunity.

Drink options at each restaurant are listed in the tour booking box, below where you select your tour date, time window and group size. In most cases, you will be able to add drinks at up to three stops. Simply choose the option(s) that best suit you and they will automatically be added to your booking, with your tour price updating accordingly.

If you add drinks at one or multiple stops, this order will be applied to everyone in your group. If certain members of your group don’t wish to drink or want to add drinks at different stops, see our answer to the question below.

Anyone who consumes alcoholic beverages must have a valid ID proving they are of legal drinking age. No refunds will be issued for people who purchase drink pairings and are unable to present valid ID. Please drink responsibly.

You are always welcome to order drinks and other additional items while visiting each stop at your own expense.

If not everyone in your group wants drinks, or if certain people want drinks at different places, we recommend making separate bookings: one for each different drink combination and the corresponding party size.

Doing this is pretty simple. Here’s an example using four people: two who want drinks at 3 places, one who wants drinks at 2 places, and one who doesn’t want drinks at all:

1. On the tour page, choose your date, enter a group size of two and add drinks at 3 places, then click Book Now
2. You’ll be taken to your order page. Instead of clicking Checkout, click on the tour name or image. This will take you back to the tour page
3. Repeat step 1, choosing the same tour date, a group size of one and drinks at 2 places
4. Repeat steps 2 and 3, choosing the same tour date, a group size of one and no drinks
5. Proceed to checkout, where you will now have everyone's drink preferences accounted for

Your confirmation email will list each booking on a separate line, with the party size and drink options noted. We are actively working on a feature that makes this process simpler by allowing guests to select the number of drinks to add to each stop. 

Your booking is only valid for your chosen tour date, so you must visit each stop on that day.

Some guests choose to split up their tour, visiting two stops in the afternoon and two in the evening. As long as you arrive at each place within a valid time window, you can space out your tour stops any way you please.

You can change your tour date anytime up to 24 hours before your currently scheduled tour date. For example, if you book a tour for March 16, you have until 11:59pm on March 14 to reschedule your tour.

To reschedule your tour, email us at info@GoTastePro.com.

If you want to change to a different tour after booking, you will have to cancel your current tour and book your new tour. Our refund policy applies. 

Please email us at Info@GoTastePro.com to cancel your current tour.

If you need to change your group size, please do so as soon as possible on TastePro. Think of your booking like going to a concert or sporting event: If you show up with more people than you bought tickets for, not everyone’s going to get in.

To increase your group size, simply book the same tour for the same date. Your group size will be the additional number of people coming. There’s no need to edit your existing tour, but you will have to show both booking confirmations at each stop.

If you need to reduce your group size, you should cancel your tour and rebook for the new number of people participating. Please email us at Info@GoTastePro.com to cancel your current tour. Our refund policy applies.

You can change your tour date anytime up to 24 hours before your currently scheduled tour date. For example, if you book a tour for March 16, you have until 11:59pm on March 14 to cancel your tour. Please email us at Info@GoTastePro.com to cancel your tour. Our refund policy applies.

If you were unable to complete your tour due to a restaurant-related issue or extenuating circumstances, please contact us at Info@GoTastePro.com. We review each inquiry on a case-by-case basis.

Yes, multiple parties can book identical tours for the same tour date and show up together. Everyone who booked simply needs to show their confirmation email to a staff member upon arrival.

For parties of 10 or more, we strongly recommend booking at least two weeks in advance. Contact us at Info@GoTastePro.com for preferred pricing and special arrangemens.

Simply present your confirmation email to the host or cashier upon arrival. Once seated, pull up your tasting menu using your confirmation email and place your order.

While every restaurant is trained in checking in TastePro guests, sometimes new staff members aren’t quite as familiar with the process. They may have to ask a manager to assist. If needed, your confirmation email contains a link to easy step-by-step instructions to help them out.

Restaurants want to provide an enjoyable experience for each of their guests. If a restaurant is already full during peak meal periods, accepting TastePro guests during these times would result in long waits and a less-than-ideal experience for everyone involved. 

Many restaurants do accept TastePro guests during peak meal times. Each restaurant's time window is listed when booking your tour, in the Arrive Anytime From section.

If you arrive at a restaurant outside their posted time window, the restaurant has full discretion of whether to seat you. If they cannot seat you, you can place your tasting menu selections as a to-go order.

We strongly recommend planning your tour according to the expected duration listed for each stop in the restaurants’ Details section. Please leave plenty of room between stops to account for unexpected wait times or service delays.

Restaurants will not have tables reserved for TastePro guests. Each restaurant sets its time window for periods when they typically have empty tables, so you should generally be seated quickly.

Sometimes restaurants encounter unexpected crowds, so you may have to wait for a table from time to time. If you don’t want to wait, you’re welcome to place your tasting menu selections as a to-go order.

We always recommend arriving during non-peak meal times to minimize the risk of waiting for a table.

Restaurants will not accommodate parties that show up with more people than listed on the booking confirmation. To increase your group size, simply book an identical tour for the additional people in your party. 

There’s no need to edit your existing tour, but you will have to show both booking confirmations at each stop.

We dedicate tremendous attention to our restaurant partners, and expect each of them to provide the best food, atmosphere and service they have to offer. If any restaurants you visit on a TastePro tour don’t meet your expectations, please do the following:

1. First, speak with your server and/or the restaurant manager about the issue 
2. If your issue is still not resolved, contact us at Info@GoTastePro.com. We will follow up with the restaurant and get back to you

Full service is your classic ‘sit down’ restaurant, where a server takes your order and delivers your food.Limited service is any kind of restaurant that doesn’t provide full service. 

Some limited service examples include:

• Place your order at a counter and someone delivers your food
• Place your order at a counter and pick up your food when it’s ready 

Tasting menus allow TastePro guests to experience the best of each restaurant they visit. Tasting menus typically feature signature items from the restaurant’s standard menu, served in smaller-than-normal portions. Tasting menus are displayed on each restaurant’s listing page. 

Most tasting menus will allow guests to choose from a limited selection of top-selling items, while some tasting menus will be preset.

Tasting 

Most diets allergies are easily accommodated at every stop. Each tour page has a Diets & Allergies section at the bottom that lists the accommodations each restaurant can make. These can include the following: 

• Vegetarian
• Vegan
• Gluten Free
• Dairy Free
• Kosher
• Red Meat
• Pork
• Peanuts
• Tree Nuts
• Fish
• Shellfish
• Corn
• Eggs
• Soy 
  

If you have an allergy or dietary restriction listed above and do not see it listed on the tour page, we recommend booking a different tour. If you have an allergy or dietary restriction not included in the list above, please let your server know when placing your order. The restaurant will do their best to accommodate your needs. 

We strongly recommend looking through each restaurant’s tasting menu prior to booking, to assess for items that conflict with any allergies or dietary restrictions you may have.

The restaurant has full discretion on whether to allow substitutions for tasting menu items. While minor substitutions that accommodate for common dietary or allergy needs may be more likely, it’s unlikely that you will be able to switch out a tasting menu item for a different item off the standard menu. 

We encourage restaurants to showcase their signature items on their tasting menus, and put their best foot forward for TastePro guests. If you don’t like the options listed on a tasting menu, we recommend booking a different tour.

Most restaurants will allow TastePro guests to order additional items from the standard menu during their tour. Please note that you are responsible for cost, tax and tip for all food and drink not included with your TastePro booking.

Most restaurants will not provide you with a food menu, so please request one if you’d like to make an additional order.

Since you'll be dining at multiple places, portion sizes are made smaller so that you don’t fill up too quickly. Most tours provide far more food than you'd typically get from a standard dining experience, so come hungry!

Tasting menus that differ from what’s posted on a restaurant’s listing page are very rare, but could occur under some circumstances:

1. The restaurant may run out of an ingredient or dish specified in the tasting menu 
2. The restaurant may have a seasonal menu, and that menu may have changed between the time you booked and your tour date 
3. The restaurant may have updated its tasting menu without notifying TastePro

If you feel that any part of your TastePro experience didn’t meet expectations, please contact us at Info@GoTastePro.com. We will reach out to the restaurant and get back to you.

TastePro offers a seamless experience that allows guests to enjoy food and drink across multiple places without ever needing to take out their wallet. Think of booking a TastePro tour like it’s a concert, sporting event, or more appropriately, a food festival: you pay before the event takes place, and redeem your ticket upon arrival. Standard food tours operate using the same procedure.

Your payment covers your tasting menu items, as well as tax and tip, at each stop. If you pre-purchase drinks and other add-ons, those are covered as well. You are responsible for costs associated with any additional food or drink ordered at each restaurant, as well as non-meal-related fees such as parking and valet service.

Yes, your payment information is completely safe. TastePro follows the same stringent security procedures as many of the online retailers you already trust with your payment information.

TastePro never sees your payment information, nor do any of the restaurants on your tour.

TastePro accepts most major credit cards, as well as Apple Pay and Google Pay.

TastePro can only process one payment method per tour. 

Yes, tax and tip are included in your payment.

While your payment covers tasting menu food and drink, as well as tax and tip, you would be responsible for additional items and non-meal-related costs. These can include, but are not limited to:

• Additional food or drink not included in the tasting menu 
• Premium substitutions or add-ons to tasting menu items 
• Parking and valet fees 
• Additional (optional) gratuity

In most cases, you won’t be issued a bill and can just leave each restaurant when finished. Some restaurants may have you sign a receipt to verify that you and your group visited.

If you ordered additional items not included in your booking, you will be issued a bill for those items. Please tip your server accordingly.

If TastePro doesn’t accept your credit card information, please verify that you’ve entered all your information correctly, and that you’ve entered a credit card that has not already expired. If this isn’t working, try re-entering all of your payment information or using another payment method.

TastePro charges a nominal service fee with each tour. This service fee allows us to ‘keep the lights on,’ providing the necessary infrastructure and support to create The Best Way To Try New Restaurants. 

Like our restaurant partners, we're a small business and appreciate your support.

Your payment will be processed shortly after you book your tour.

TastePro seeks to create The Best Way To Try New Restaurants, and this means valuing our restaurant partners with the same level of care and attention we give to our customers. A benefit that TastePro offers to its restaurant partners is the option to post policies that ensure a seamless experience on their end.

Policies are posted on each restaurant’s Details section on the tour page. In general, expect your experience at each place to be the same as any normal dining outing, aside from the obvious differences of pre-paying, shorter visits and ordering form a tasting menu.

Expected duration is the average amount of time you'll spend at a given restaurant during your TastePro tour. This mostly includes time to get seated, place orders, enjoy the tasting menu and linger a little while after finishing. Each restaurant’s expected duration is posted on its listing page, and typically rages from 30 - 45 minutes per stop.

Time limits are only utilized by some restaurants, and place a maximum amount of time that guests can spend at that restaurant during their TastePro tour. A restaurant’s time limit will always be longer than its expected duration, so guests will never feel rushed. 

Time limits exist out of fairness to restaurants that don’t want to risk guests lingering into times where they might be fully booked. If your group exceeds a restaurant’s posted time limit, they have full discretion in asking you to vacate your seats.

Time limits are posted on each restaurant’s Details section on the tour page. . We encourage you to take time limits into account when planning your tour.

Pet policies allow restaurants to regulate parties seeking to bring animals with them. Each restaurant’s pet policy is posted on its listing page. Restaurants reserve the right to refuse service to anyone in violation of their posted pet policy, and violators will not be eligible for refunds. TastePro has no influence on a restaurant’s policy selections. 

Restaurants will list one of the following pet policies on their listing pages. We encourage you to take this information into account when booking your tour: 

No pets allowed: No animals permitted, with the exception of registered service animals. Owner may be responsible for providing proof of service animal registration upon arrival. 

Quiet dogs only: Dogs allowed under the condition that they don’t bark, bite or create any kind of disturbance to other guests or staff. Registered service animals permitted. 

Most pets allowed (on patio): Most traditional household pets allowed on our outdoor patio, provided that they are well-trained. 

Most pets allowed: Most traditional household pets allowed, provided that they don’t create any kind of disturbance to other guests or staff. Contact restaurant for special circumstances. 

Kid policies allow restaurants to regulate parties seeking to bring children, as well as communicate whether guests must be of legal drinking age. Each restaurant’s kid policy is posted on its listing page. Restaurants reserve the right to refuse service to anyone in violation of their posted kid policy, and violators will not be eligible for refunds. TastePro has no influence on a restaurant’s policy selections. 

Restaurants will list one of the following kid policies on their listing pages. We encourage you to take this information into account when booking your tour: 

All ages: All ages welcome 

Youths and up: Children ages 3+ allowed 

Pre-Teens and up: Children ages 8+ allowed

Teens and up: Children ages 12+ allowed 

Adults only: 18+ allowed 

21+: 21+ only 

Dress codes allow restaurants to regulate guests’ attire. Each restaurant’s dress code is posted on its listing page. Restaurants reserve the right to refuse service to anyone in violation of their posted dress code, and violators will not be eligible for refunds. TastePro has no influence on a restaurant’s policy selections. 

Restaurants will list one of the following dress codes on their listing pages. We encourage you to take this information into account when booking your tour:

Super Casual: Shorts, tank tops, flip-flops and related attire okay. Shirt and footwear required. 

Casual: Shorts, t-shirts, flip-flops okay. Sleeves encouraged for men and appropriate coverage encouraged for women. This is the default policy for all restaurants on TastePro. 

Smart Casual: Long pants and collared shirt or tasteful t-shirt encouraged for men. Long pants or casual dress/skirt encouraged for women. Pants to be clean with no holes. Open-toed shoes okay. 

Semiformal: Slacks or nice jeans, collared shirt, dress shoes for men. Nice jeans or semiformal dress/skirt for women. 

Formal: Coat, dress shirt, slacks and dress shoes for men. Formal dress or top/bottom equivalent for women. 

You are subject to a restaurant’s policies that were posted at the time of your booking. If a restaurant changed any of its policies between when you booked and your tour date, you would be grandfathered into the old policies, with the exception of policies changed to abide by regional, state or federal laws.

In general, you can make changes to or cancel your tour anytime up to 24 hours before your scheduled tour date. For example, if you book a tour for March 16, you have until 11:59pm on March 14 to make changes or cancel. If you were unable to complete your tour due to a restaurant-related issue or extenuating circumstances, please contact us at Info@GoTastePro.com. We review each inquiry on a case-by-case basis.

Our complete refund policy can be found here.

TastePro accepts only fair and equal treatment for all guests, regardless of race, sex, age, or any other distinguishing factor. TastePro also accepts only fair and equal treatment for all restaurant staff members, regardless of race, sex, age, or any other distinguishing factor.

If you experience or witness discriminatory treatment during your TastePro tour, please contact us at Info@GoTastePro.com.