TastePro Refund Policy
Customers are responsible for acknowledging the available dates, time windows, tasting menu items, dietary/allergy accommodations, amenities, handicap accessibility and all policies, including time limits, prior to booking any tour or affiliated restaurant, bar, lounge, tasting room or any other product or service listed on TastePro. Customers are also responsible for verifying the group size and tour date selected for each tour and corresponding time windows for each restaurant, bar, lounge, tasting room or any other product or service listed. Any customer or member of their party who fails to arrive at a booked restaurant within the restaurant’s availability window, who arrives on a date or time not specified in their booking, or is found in violation of any of the restaurant’s posted policies, as specified on the restaurant’s listing page, is subject to their booking becoming null and void without the opportunity to reschedule or receive a refund.
If a customer or any member of the customer’s party fails to arrive within the time window specified on your booking confirmation, the restaurant has full discretion in whether to seat you. If they are unable to seat you, you can request your tasting menu as a to-go order. Restaurant reserves the right to deny this request, and customers will not be eligible for a refund.
If a customer needs to reschedule or cancel their tour, they can do so no later than 11:59pm two days before the earliest tour date listed on their booking confirmation. For example, if you book a tour for March 16, you have until 11:59pm on March 14 to edit or cancel your tour.
In cases of rescheduling, the new arrival time windows for each restaurant may be different from the one in the original booking, as time windows vary by day of the week. In cases of modification involving a reduction in party size, TastePro will issue a refund for the cost difference in the form of a credit to be used for a future TastePro purchase. In cases where a refund to the original payment method is requested, TastePro will issue a refund for 90% of the purchase amount in question, in order to cover transaction and processing fees. In all cases, TastePro service fees are nonrefundable.
Restaurant management reserves the right to refuse service to customers who arrive outside the date and/or time window listed on their booking confirmation, guests in violation of any of the restaurant’s posted policies, and guests that arrive with a party size that does not match the one specified on their booking confirmation. Restaurants also reserve the right to refuse service to anyone in violation of their general code of conduct and any local, state and federal laws. If a customer and/or a member of their party is denied service for any of these reasons, the customer’s booking will become null and void without the opportunity to reschedule or receive a refund.
Restaurants reserve the right to change their tasting menu as needed, whether due to seasonality, ingredient availability, or any other reason. In these cases, the restaurant will make every effort to substitute tasting menu items of equal caliber that adhere to the same dietary/allergy restrictions posted on their listing page. Changes in tasting menu items do not qualify bookings for a refund. If you feel that a restaurant either substituted tasting menu items for lower-caliber items, or if new tasting menu items did not accommodate the restaurant’s posted dietary/allergy accommodations, please send details of your case to Info@GoTastePro.com. TastePro will review each matter on a case-by-case basis.
If a customer is unable to redeem their booking due to extenuating circumstances such as illness, injury or acts of God, they should send details of their case to Info@GoTastePro.com within 7 days of their tour date. TastePro will review each matter on a case-by-case basis. In each of these cases, TastePro service fees remain nonrefundable. Cases submitted to TastePro more than 7 days after the guest’s tour date are not eligible for refunds or credit toward future tours.
If a customer is unable to redeem their booking due to circumstances where the restaurant is at fault, they should send details of their case to Info@GoTastePro.com within 7 days of their tour date. TastePro will review each matter on a case-by-case basis. Cases submitted to TastePro more than 7 days after the guest’s tour date are not eligible for refunds or credit toward future tours.